Returns, Refunds and Exchanges Policy
How To Exchange an Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. No cash refunds will be issued.
1. Please email email@example.com about any item you would like to exchange and we will assign you an RMA Tracking #.
2. Mail your item to:
Returns Department Tracking #
Hamburg. Illinois 62045
3. Include in your package a signed letter stating the reason you are exchanging your item and the original receipt.
Some items can not be returned if they are opened. These include music, software, and video games.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
All orders are shipped Monday – Thursday 9am – 5pm and Friday 9am – 1pm. Since each call is individually created by hand, not all orders will ship immediately. If you have questions about shipping times for a particular item, please email firstname.lastname@example.org.
We use the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.