Returns, Refunds, and Exchanges

Returns, Refunds and Exchanges Policy

How To Exchange an Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. No cash refunds will be issued.
1. Please email customerservice@rokoutdoorz.com about any item you would like to exchange and we will assign you an RMA Tracking #.
2. Mail your item to:
Rok Outdoorz
Returns Department Tracking #
422 Water
P.O.Box 3
Hamburg. Illinois 62045
3. Include in your package a signed letter stating the reason you are exchanging your item and the original receipt.
Return Exceptions
Some items can not be returned if they are opened. These include music, software, and video games.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Shipping Policy
Turnaround
All orders are shipped  Monday – Thursday 9am – 5pm and Friday 9am – 1pm. Since each call is individually created by hand, not all orders will ship immediately. If you have questions about shipping times for a particular item, please email customerservice@rokoutdoorz.com.
Carriers
We use the following carriers to deliver our orders:
USPS
UPS

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.